Job Description
We are seeking a dedicated and professional Weekend Case Manager to join our vital public service team in Minneapolis. This is a unique opportunity to make a tangible impact on your community while enjoying the stability and benefits of government employment.
In this role, you will manage a caseload of citizen inquiries, process essential documentation, and provide exceptional support during critical weekend hours. If you are detail-oriented, empathetic, and looking for a rewarding career in public service, we encourage you to apply.
Responsibilities
- Manage and update client case files with precision, confidentiality, and compliance with government regulations.
- Respond to citizen inquiries via phone, email, and in-person during weekend shifts with empathy and efficiency.
- Process applications for government assistance programs and benefits accurately.
- Coordinate with internal teams to resolve complex issues and ensure seamless service delivery.
- Maintain accurate records in government databases and prepare weekly reports.
- Assist the public in navigating local government services and resources effectively.
- Maintain a professional appearance and demeanor in all interactions with the public.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service, administrative support, or a government setting is a plus.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Proficiency in Microsoft Office Suite and government database software (e.g., Salesforce, CaseWare).
- Strong attention to detail and problem-solving skills in a fast-paced environment.
- Excellent verbal and written communication abilities.
- Must be able to pass a background check.