Job Description
Are you seeking a stable career with excellent benefits and the opportunity to make a tangible difference in your community? The City of Baltimore is currently hiring a dedicated Government Benefits Specialist to join our weekend operations team. This is a fantastic opportunity for individuals looking to serve the public sector with a flexible schedule.
As part of our team, you will play a critical role in assisting residents with accessing essential social services, ensuring timely processing of applications, and maintaining high standards of public service. We pride ourselves on a supportive work environment, competitive compensation, and comprehensive health coverage.
Why Join Us?
- Stable Employment: Secure, long-term career path in the public sector.
- Comprehensive Benefits: Including medical, dental, vision, and retirement plans.
- Weekend Flexibility: Enjoy a consistent work-life balance with weekend-only shifts.
- Growth Opportunities: Clear pathways for professional development within the city government.
Responsibilities
- Assist residents in completing and submitting government benefit applications accurately and efficiently.
- Review documents for completeness and compliance with city and state regulations.
- Provide exceptional customer service and resolve inquiries regarding benefits eligibility and status.
- Maintain accurate and confidential records in accordance with data privacy standards.
- Collaborate with local agencies to ensure seamless service delivery for Baltimore constituents.
- Process payments and manage documentation for approved services.
- Attend weekly team meetings to discuss workflow improvements and operational goals.
Qualifications
- High School Diploma or GED required; Associate’s degree in Public Administration, Social Services, or related field is a plus.
- Previous experience in government, social services, or customer service preferred.
- Strong attention to detail and ability to maintain strict confidentiality.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and government database systems.
- Ability to work independently and manage time effectively during weekend shifts.