Job Description
Join the City of Raleigh's Public Safety Communications team as a Weekend Dispatcher! This critical role ensures seamless emergency response during weekend hours when demand peaks. You'll be the lifeline connecting citizens with police, fire, and medical services while maintaining calm under pressure. Enjoy competitive pay, comprehensive benefits, and a schedule designed for work-life balance with fixed weekend shifts.
Why Raleigh? As North Carolina's capital, Raleigh offers dynamic urban living with exceptional parks, cultural institutions, and top-rated schools. This position provides stability with full-time government employment including health insurance, retirement plans, and paid time off.
Responsibilities
- Process 911 and non-emergency calls with exceptional accuracy and empathy
- Dispatch police, fire, and EMS personnel using CAD/RMS systems
- Maintain detailed call logs and incident documentation
- Coordinate multi-agency responses during critical incidents
- Provide pre-arrival medical instructions via phone
- Operate radio equipment and emergency alert systems
- Adhere to strict confidentiality protocols and NIMS compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Valid NC driver's license with clean record
- Ability to pass background check and psychological evaluation
- Proficient in Microsoft Office and multi-tasking software
- Strong composure during high-stress emergency situations
- Typing speed of 40+ WPM with 95% accuracy
- Flexible availability for weekend shifts (Fri-Sun)