Job Description
Are you seeking a meaningful career in public service that offers stability, impact, and work-life balance? State of Georgia Retirement Services is hiring a dedicated Weekend Shift Pension Administrator based in our vibrant Nashville office. In this pivotal role, you will ensure the accurate and timely processing of retirement benefits for thousands of state employees, directly contributing to the financial security of our retirees.
We are looking for a detail-oriented professional who thrives in a high-volume environment and is committed to excellence in government operations.
Responsibilities
- Weekend Operations: Oversee and process all pension applications, benefit calculations, and correspondence received on Saturday and Sunday shifts.
- Compliance & Accuracy: Ensure all pension disbursements and calculations strictly adhere to state regulations, ERISA guidelines, and Georgia Code.
- Customer Support: Provide expert guidance and resolution to retirees and beneficiaries via phone and email regarding their pension status and eligibility.
- Data Integrity: Maintain precise records in our pension administration database, auditing weekend transactions for errors and discrepancies.
- Collaboration: Partner with the weekday team to resolve complex cases and ensure seamless continuity of service.
- Reporting: Generate and review weekly performance reports to identify trends and improve operational efficiency.
Qualifications
- Education: Bachelor’s degree in Finance, Accounting, Public Administration, or Human Resources (or equivalent work experience).
- Experience: Minimum of 3-5 years of experience in pension administration, benefits management, or government payroll processing.
- Technical Skills: Proficiency with MS Office Suite and experience with pension software (e.g., SAP, PeopleSoft, or similar ERPs).
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Attention to Detail: Exceptional ability to perform complex calculations and maintain high data accuracy under tight deadlines.