Job Description
Join Pennsylvania's premier state agency serving Philadelphia residents! We're seeking a dedicated Weekend Operations Specialist to ensure seamless public service delivery during weekend hours. This critical role supports essential state functions while maintaining work-life balance through our unique weekend shift schedule. Enjoy competitive state benefits, career advancement opportunities, and the pride of serving your community.
Responsibilities
- Process citizen inquiries and state service requests during weekend operations
- Manage document processing and case file maintenance for weekend submissions
- Coordinate with weekday staff for urgent weekend case escalations
- Maintain accurate records using state-mandated digital systems
- Assist with public counter services at our Philadelphia location
- Support weekend facility security and access protocols
- Prepare weekend operation reports for weekday handover
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or administrative experience
- Proficiency in Microsoft Office Suite and state databases
- Ability to work independently with minimal supervision
- Valid Pennsylvania driver's license (if required for facility access)
- Strong written and verbal communication skills
- U.S. citizenship and Pennsylvania residency required
- Ability to pass state background check