Job Description
Join our dynamic team at California Motor Services Agency and enjoy the security of weekly pay while serving your community! We're seeking passionate Customer Service Representatives for our Oakland DMV office. This is your opportunity to make a direct impact on residents' lives while enjoying competitive compensation, comprehensive benefits, and a supportive work environment.
As a key member of our customer service team, you'll be the face of the DMV, providing essential assistance with driver's licenses, vehicle registrations, and ID services. We value professionalism, empathy, and problem-solving skills. Our Oakland office offers modern facilities, flexible scheduling options, and opportunities for career advancement.
Responsibilities
- Process driver's license renewals, vehicle registrations, and ID applications with accuracy and efficiency
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries through phone, email, and in-person interactions
- Maintain detailed records of transactions and customer information in secure systems
- Collaborate with team members to streamline service processes and improve customer satisfaction
- Assist with special projects including outreach events and multilingual support initiatives
- Adhere to all DMV policies, security protocols, and confidentiality standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or administrative experience
- Strong communication skills with ability to explain complex information clearly
- Proficiency in computer systems and data entry software
- Ability to remain calm and professional in high-pressure situations
- Valid California driver's license with clean driving record
- Bilingual skills (English/Spanish or other languages) highly desirable
- Pass background check and fingerprinting requirements