Job Description
Join Sacramento County's elite emergency response team as a Night Shift 911 Dispatcher. This critical role operates 24/7 to protect our community during high-stakes situations. You'll be the first point of contact during emergencies, coordinating resources and providing life-saving instructions. We offer comprehensive training, competitive benefits, and career advancement opportunities in a supportive government environment.
Responsibilities
- Receive and prioritize emergency calls for police, fire, and medical services
- Dispatch appropriate emergency units using CAD/RMS systems
- Provide pre-arrival medical instructions via phone
- Maintain detailed call logs and documentation
- Coordinate multi-agency responses during critical incidents
- Operate radio communication systems for field units
- Participate in continuous training drills and scenario simulations
Qualifications
- High school diploma or equivalent
- Minimum 1 year customer service or call center experience
- Ability to remain calm under extreme pressure
- Typing speed of 40+ WPM with 95% accuracy
- Valid California driver's license
- Pass background check and polygraph examination
- EMT certification or willingness to obtain within 6 months
- Proficiency in Microsoft Office applications