Job Description
We are currently seeking highly motivated and professional individuals to join our team as Customer Service Representatives at the DMV Milwaukee office. If you are looking for an immediate hire opportunity to make a tangible impact in your community, we want to hear from you.
In this pivotal role, you will be the face of the Department of Transportation, assisting thousands of residents daily with motor vehicle services, license renewals, and title transfers. We pride ourselves on efficiency and customer satisfaction, and we are looking for team members who embody these values.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon selection.
- Competitive Pay: Earn between $17.00 and $22.00 per hour based on experience.
- Comprehensive Benefits: Health, dental, and vision insurance.
- Stable Environment: Join a stable government-affiliated department with long-term career growth.
Responsibilities
- Customer Assistance: Greet and assist customers with license renewals, vehicle registrations, and title applications in a professional and timely manner.
- Transaction Processing: Accurately process payments, handle cash and credit transactions, and issue receipts for all services provided.
- Information Desk: Answer high-volume phone inquiries and resolve complex customer issues regarding DMV policies and procedures.
- Document Review: Verify the accuracy of submitted documents, ensure compliance with state regulations, and guide customers through any missing information requirements.
- Queue Management: Maintain an organized waiting area, manage line flow, and ensure a positive customer experience for all waiting patrons.
- Data Entry: Maintain accurate and up-to-date records of customer transactions and personal information within the department's database systems.
- Compliance: Adhere strictly to departmental security protocols and data privacy laws.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1-2 years of customer service experience, preferably in a government, retail, or administrative setting.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn new database software quickly.
- Communication: Excellent verbal and written communication skills with the ability to explain complex regulations clearly to the public.
- Interpersonal: Strong problem-solving abilities and the patience to handle high-pressure situations and difficult customers with empathy.
- Availability: Ability to work full-time hours, including potential for overtime during peak seasons.
- Background: Must pass a background check and drug screening as required for government positions.