Job Description
Are you seeking a stable career with the public sector? The Baltimore City Department of Transportation is currently hiring a dedicated Customer Service Representative to join our dynamic team. This is an excellent opportunity to serve your community with a reliable weekly pay schedule and comprehensive benefits package.
We are looking for individuals who are passionate about public service, possess excellent communication skills, and thrive in a fast-paced environment. If you are ready to advance your career in government, apply today!
Responsibilities
- Respond to high-volume inquiries from the public via phone, email, and in-person.
- Provide accurate information regarding city services, permits, and regulations.
- Process applications and maintain detailed, confidential records.
- Resolve customer complaints and escalate complex issues to supervisors.
- Collaborate with interdepartmental teams to ensure efficient workflow.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or public administration is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.