Job Description
Are you looking for a stable career with excellent benefits and zero experience required? The State of Illinois is hiring Customer Service Representatives to join our dedicated team in Springfield. We are looking for motivated individuals who want to make a difference in their community while enjoying job security and comprehensive benefits packages.
As a representative, you will serve as the first point of contact for citizens seeking assistance. We provide extensive training to help you succeed, making this the perfect entry point into the public sector.
Why Apply?
- Excellent Benefits: Comprehensive health insurance, dental, and vision coverage.
- Retirement Security: Illinois State Pension Plan with employer contributions.
- No Experience Needed: We train you from the ground up.
- Work-Life Balance: Competitive paid time off and holidays.
Don't miss this opportunity to start your career with the state. Apply today!
Responsibilities
- Answer and screen incoming calls and inquiries from the public regarding state programs and services.
- Process applications and paperwork for new clients accurately and efficiently.
- Assist customers in navigating complex government forms and explaining eligibility requirements.
- Update customer information in the state database with high attention to detail.
- Resolve customer complaints and escalate complex issues to senior staff when necessary.
- Collaborate with a diverse team of professionals to ensure smooth agency operations.
- Maintain a professional and welcoming demeanor in person and over the phone.
Qualifications
- High School Diploma or GED is required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to type at least 35 WPM.
- Reliable transportation is required.
- Ability to work in a fast-paced, high-volume office environment.