Job Description
Are you seeking a rewarding career with immediate financial stability?
The City of San Diego is looking for a dedicated Customer Service Specialist to join our Public Works team. In this vital role, you will serve as the face of the city, assisting residents with inquiries and ensuring smooth municipal operations.
We offer a comprehensive benefits package including weekly pay, health insurance, and paid time off. Join us in making a difference in our community.
Responsibilities
- Receive and process a high volume of incoming inquiries via phone, email, and in-person.
- Assist the public with navigating city permits, licenses, and service requests.
- Maintain accurate and up-to-date records of all customer interactions using departmental databases.
- Resolve complaints and issues efficiently while adhering to city policies and procedures.
- Collaborate with team members to improve service delivery and operational efficiency.
- Provide information and referrals to external agencies and community resources.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 2 years of experience in customer service or public administration.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and database management systems.
- Strong verbal and written communication skills with the ability to de-escalate conflict.
- Ability to pass a background check and drug screening.