Job Description
Join our award-winning team at the Ohio Bureau of Motor Vehicles as a Direct Hire Customer Service Representative! We're seeking passionate professionals to deliver exceptional service to Ohio residents at our Cincinnati branch. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while serving your community.
As a key member of our customer experience team, you'll handle inquiries, process transactions, and resolve concerns with professionalism and empathy. We provide paid training, flexible scheduling options, and a supportive work environment where your contributions are valued.
Responsibilities
- Process driver's license, vehicle registration, and title transactions with accuracy
- Provide clear explanations of DMV procedures, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain detailed transaction records in state databases
- Collaborate with team members to improve service efficiency
- Adhere to all Ohio BMV regulations and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with computer systems and data entry
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Valid Ohio driver's license required
- Background check clearance