Job Description
Join our award-winning team at the Texas Department of Motor Vehicles as a Direct Hire Customer Service Representative! We're seeking passionate professionals to deliver exceptional service to Houston residents at our downtown location. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your expertise truly makes a difference. This is your opportunity to launch a fulfilling career in public service with stability and growth potential.
Responsibilities
- Provide accurate information and assistance to customers regarding vehicle registration, driver licenses, and state ID services
- Process transactions efficiently using DMV software systems while maintaining strict compliance with state regulations
- Resolve customer inquiries and complaints with professionalism and empathy
- Maintain organized digital and physical records of all customer interactions and documentation
- Collaborate with team members to ensure seamless service delivery and workflow optimization
- Stay updated on DMV policy changes and procedural updates
- Support community outreach initiatives to promote DMV services
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with Microsoft Office Suite and basic database systems
- Excellent communication skills with ability to explain complex information clearly
- Ability to handle sensitive information with confidentiality and discretion
- Valid Texas driver's license with clean driving record
- Bilingual English/Spanish proficiency strongly preferred
- Ability to work flexible hours including occasional weekends