Job Description
Join our dynamic team as a DMV Customer Service Representative in Milwaukee! We provide all necessary equipment including headsets, dual monitors, and ergonomic workstations. Enjoy competitive pay, comprehensive benefits, and a supportive environment where you'll help thousands of Wisconsinites navigate DMV services with confidence. No prior DMV experience required—just your exceptional customer service skills!
Responsibilities
- Process driver's license, vehicle registration, and title transactions with precision
- Utilize provided dual-monitor workstations for efficient multi-tasking
- Resolve customer inquiries using knowledgebase and CRM systems
- Verify documentation and maintain accurate transaction records
- Operate state-issued equipment including scanners and printers
- Uphold strict confidentiality and security protocols
- Collaborate with team to improve service delivery
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient in data entry with 40+ WPM accuracy
- Excellent communication and conflict resolution skills
- Ability to work with provided dual-monitor systems
- Valid Wisconsin driver's license preferred
- Pass background check and drug screening
- Flexible availability including weekends