Job Description
Join California's premier public service team as a DMV Customer Service Representative in Stockton! We're offering a $2,500 sign-on bonus for qualified candidates who start before June 30, 2024. Enjoy competitive pay, comprehensive benefits, and the opportunity to serve your community while advancing your career in public administration.
Why Work With Us? As a state agency, we provide exceptional job security, paid training, and opportunities for career advancement. Our Stockton location offers modern facilities, supportive management, and a team-oriented environment where your contributions make a real difference in Californians' daily lives.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transactions with 99% accuracy
- Provide exceptional customer service through in-person, phone, and digital channels
- Resolve complex customer inquiries using DMV databases and policy guidelines
- Maintain strict compliance with state regulations and security protocols
- Train and mentor new representatives on departmental systems and procedures
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent with 2+ years customer service experience
- Proficiency in typing (40+ WPM) and basic computer applications
- Strong problem-solving abilities with attention to detail
- Ability to pass background check and drug screening
- Valid California driver's license or ability to obtain within 30 days
- Bilingual English/Spanish proficiency highly preferred
- Experience in government or regulated industry a plus