Job Description
Are you looking for a rewarding career in a stable, public sector environment? Memphis Municipal Services is currently seeking a detail-oriented and friendly DMV Customer Service Representative to join our team in Memphis, TN. In this role, you will be the first point of contact for thousands of residents, helping them navigate essential government services with efficiency and care.
We offer a competitive salary, comprehensive benefits package, and a supportive work environment. If you have a passion for helping people and possess excellent organizational skills, we want to hear from you.
Responsibilities
- Greet and assist customers in a professional and courteous manner, managing high-volume queues efficiently.
- Process vehicle registrations, license renewals, and title transfers accurately and in compliance with state regulations.
- Handle cash, credit, and debit transactions with strict attention to accuracy and accountability.
- Answer questions regarding driving laws, vehicle requirements, and state procedures using established guidelines.
- Update and maintain customer records in the internal database system.
- Assist with special projects and administrative duties as assigned by management.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience in a government, retail, or call center setting is preferred.
- Basic computer proficiency with the ability to learn new software quickly.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and maintain composure under pressure.
- Must be eligible to pass a background check and drug screening.