Job Description
Join our award-winning team at the Tennessee Department of Revenue as a DMV Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to Memphis residents at our bustling downtown location. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contribution makes a real difference. Apply today to start your rewarding career in public service!
Responsibilities
- Process vehicle registrations, title applications, and driver's license transactions with accuracy and efficiency
- Provide clear, patient guidance to customers regarding DMV policies and procedures
- Resolve customer inquiries and complaints through multi-channel support (in-person, phone, email)
- Maintain detailed records using specialized DMV software systems
- Collaborate with team members to optimize service workflows and reduce wait times
- Stay updated on Tennessee DMV regulations and procedural changes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and data entry systems
- Excellent verbal communication and conflict resolution skills
- Ability to work flexible hours including occasional Saturdays
- Tennessee driver's license with clean driving record required
- Spanish bilingual candidates strongly encouraged to apply