Job Description
Are you a dedicated professional seeking a meaningful career in public service? The City of Fort Worth Department of Transportation is currently hiring DMV Customer Service Representatives. We pride ourselves on providing top-tier service to our community and offer a supportive work environment with flexible scheduling options.
In this role, you will serve as the face of the DMV, assisting residents with essential vehicle and driver services. If you have a knack for problem-solving and a warm, welcoming personality, we invite you to apply today and become a vital part of our team.
Responsibilities
- Greet and assist customers with a friendly demeanor, providing clear information regarding DMV services, wait times, and procedural requirements.
- Process vehicle registrations, title transfers, license renewals, and address changes accurately and efficiently using proprietary software.
- Manage high-volume phone inquiries and resolve customer complaints with patience, empathy, and professional conflict resolution skills.
- Maintain accurate records of all transactions and ensure data integrity in departmental databases.
- Operate computer terminals, scanners, and point-of-sale equipment to complete financial transactions and document processing.
- Enforce traffic laws and regulations during counter interactions to ensure compliance and safety.
- Assist in training new staff members on service protocols and system navigation.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, call centers, or government operations is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation skills.
- Strong attention to detail and the ability to handle sensitive financial and personal information with absolute confidentiality.
- Bilingual abilities (English/Spanish) are a significant plus and highly valued.
- Ability to work flexible hours, including weekends, holidays, and occasional overtime as required by departmental needs.