Job Description
Join Florida's premier motor vehicle agency as a DMV Customer Service Representative! We're seeking a dynamic professional to deliver exceptional service to Miami residents handling driver's licenses, vehicle registrations, and title transactions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a government-supported environment.
As the face of our agency, you'll resolve inquiries efficiently while maintaining compliance with state regulations. Your expertise will directly impact customer satisfaction and operational excellence. If you thrive in fast-paced settings and value public service, apply now to become part of our award-winning team!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Provide accurate information on DMV procedures, requirements, and documentation
- Resolve customer inquiries via phone, email, and in-person interactions
- Operate DMV systems to verify eligibility, process payments, and issue permits
- Maintain detailed transaction records and ensure data integrity
- Collaborate with enforcement agencies for compliance verification
- Assist with special events and outreach programs in the Miami community
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency in multi-tasking and handling high-volume transactions
- Strong written and verbal communication skills in English
- Bilingual proficiency in English/Spanish required
- Basic knowledge of Florida traffic laws and DMV regulations
- Ability to pass background check and fingerprinting
- Valid Florida driver's license with clean record