Job Description
Join our award-winning team as a DMV Customer Service Representative in Detroit! We're seeking dedicated professionals to deliver exceptional service to Michigan residents. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment. Apply today to become part of our mission to streamline government services and enhance citizen experiences.
Responsibilities
- Process driver's license, state ID, and vehicle registration transactions with accuracy and efficiency
- Provide clear guidance on DMV procedures, documentation requirements, and fee structures
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain detailed records using DMIT systems while ensuring data integrity
- Collaborate with team members to optimize service workflows
- Adhere to strict confidentiality protocols for sensitive personal information
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or administrative experience
- Proficiency in Microsoft Office Suite and data entry systems
- Excellent verbal communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Knowledge of Michigan traffic laws and DMV procedures is a plus