Job Description
Join the Maryland Motor Vehicle Administration as a Customer Service Representative and become the face of our agency! We're seeking dynamic individuals to provide exceptional service to Maryland residents at our Baltimore branch. Enjoy competitive pay, comprehensive benefits, and a supportive work environment while making a tangible impact in your community.
Why Work With Us?
- Competitive salary with annual performance reviews
- Comprehensive health, dental, and vision insurance
- Generous paid time off and retirement plans
- Free on-site parking and public transit subsidies
- Opportunities for career advancement within state government
Responsibilities
- Process vehicle registrations, title transfers, and driver's license applications with accuracy and efficiency
- Provide clear explanations of complex DMV regulations and procedures to customers
- Utilize specialized software to manage transactions and maintain detailed records
- Resolve customer inquiries and complaints professionally, ensuring satisfaction
- Collaborate with team members to maintain smooth branch operations
- Stay updated on latest DMV policies and procedural changes
- Conduct preliminary eligibility screenings for driving tests and documentation
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 2 years customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and data entry systems
- Excellent verbal and written communication skills
- Ability to handle sensitive information with confidentiality and professionalism
- Strong problem-solving abilities and attention to detail
- Valid Maryland driver's license with clean driving record
- Ability to work flexible hours including occasional weekends