Job Description
Join our dynamic team at Kentucky DMV Services and become a vital part of Louisville's community! We're seeking passionate Customer Service Representatives with flexible scheduling options to assist citizens with driver's license renewals, vehicle registrations, and DMV inquiries. Enjoy competitive pay, comprehensive training, and a supportive work environment that values work-life balance. Perfect for students, parents, or professionals seeking adaptable hours without compromising on career growth.
Responsibilities
- Provide exceptional customer service for in-person and phone-based DMV transactions
- Process driver's license applications, registrations, and title transfers accurately
- Explain state regulations and documentation requirements clearly
- Utilize DMV software systems for efficient transaction processing
- Resolve customer inquiries and complaints with empathy and professionalism
- Maintain organized records of all interactions and transactions
- Collaborate with team members to optimize customer flow and service quality
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or administrative experience preferred
- Strong communication and interpersonal skills
- Proficient with basic computer applications and data entry
- Ability to multitask in a fast-paced environment
- Knowledge of Kentucky DMV procedures a plus
- Flexible availability including evenings and weekends
- Valid driver's license required