Job Description
Join our dynamic team as a DMV Customer Service Representative and become the face of Michigan's premier public service agency. We're seeking passionate professionals to deliver exceptional service to residents across Wayne County in a fast-paced, rewarding environment. Enjoy competitive benefits, career growth opportunities, and the satisfaction of helping your community navigate essential vehicle and licensing services.
Responsibilities
- Process driver's license, state ID, and vehicle registration applications with accuracy and efficiency
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Utilize state-of-the-art systems to verify customer information and process transactions
- Resolve customer inquiries in-person, by phone, and via digital channels with professionalism
- Maintain meticulous records and ensure compliance with state security protocols
- Collaborate with team members to streamline operations and enhance service delivery
- Participate in ongoing training to stay current on policy updates and technological advancements
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or public-facing experience
- Proficiency with computer systems and multitasking in fast-paced settings
- Exceptional communication skills with ability to explain complex processes simply
- Strong attention to detail and accuracy in data entry and documentation
- Ability to remain calm and professional under pressure during peak hours
- Valid Michigan driver's license with clean driving record
- Pass background check and fingerprinting requirements