Job Description
Join our dynamic team at the North Carolina DMV and become a vital resource for our community! We're urgently seeking passionate Customer Service Representatives to deliver exceptional service to Durham residents. As the face of the DMV, you'll handle inquiries, process transactions, and resolve issues with professionalism and empathy. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a real impact in your local community. Apply today to start your rewarding career in public service!
Responsibilities
- Process driver's license, vehicle registration, and ID applications with accuracy and efficiency
- Provide clear guidance on DMV policies, procedures, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain detailed records using DMV software systems and databases
- Collaborate with team members to ensure seamless service delivery
- Uphold strict confidentiality and compliance with state regulations
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with computer systems and office software
- Excellent verbal and written communication skills
- Ability to multitask and manage priorities effectively
- Strong problem-solving and conflict resolution abilities
- Valid North Carolina driver's license