Job Description
Join our dynamic team at the Texas DMV as a Customer Service Representative! This direct hire opportunity offers competitive compensation, comprehensive benefits, and the chance to serve your community in a vital public service role. We're seeking compassionate professionals who thrive in fast-paced environments to assist Houston residents with driver's licenses, vehicle registrations, and DMV-related inquiries.
Why Join Us?
- Full-time position with paid time off and health benefits
- Opportunity for career advancement within state government
- Comprehensive training program for DMV procedures
- Supportive team environment with modern facilities
Responsibilities
- Process driver's license renewals, permits, and ID applications
- Assist customers with vehicle registration and title transactions
- Provide accurate information on DMV policies, fees, and documentation
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain digital records and ensure data accuracy in DMV systems
- Collaborate with team to streamline customer service workflows
- Uphold confidentiality and security of sensitive customer information
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service experience
- Proficiency with Microsoft Office and database systems
- Strong communication skills in English and Spanish (bilingual preferred)
- Ability to multitask in a high-volume environment
- Attention to detail with data entry accuracy
- Valid Texas driver's license required
- Background clearance for government position