Job Description
Join our prestigious team at the Florida Department of Highway Safety and Motor Vehicles and become a vital resource for Jacksonville residents. We're seeking a passionate DMV Customer Service Representative to deliver exceptional service in a dynamic government environment. This direct-hire position offers competitive compensation, comprehensive benefits, and the opportunity to make a meaningful impact in your community.
Why Join Us?
- Full-time, stable employment with career advancement opportunities
- Competitive salary range of $35,000-$45,000 annually
- Comprehensive benefits package including health insurance and retirement plans
- Professional development and specialized training programs
Responsibilities
- Provide in-person and virtual customer support for driver's licenses, vehicle registrations, and ID services
- Process transactions accurately using DMV systems while maintaining strict compliance protocols
- Resolve customer inquiries regarding DMV procedures, documentation requirements, and fees
- Assist with complex cases involving title transfers, commercial licenses, and specialized permits
- Maintain detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to improve service delivery processes
- Conduct quality assurance checks to ensure regulatory compliance
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years of customer service experience in a regulated environment
- Proficiency in Microsoft Office Suite and customer service software
- Strong communication skills with ability to explain complex procedures clearly
- Ability to handle sensitive information with confidentiality and professionalism
- Must pass background check and meet DMV licensing requirements
- Spanish bilingual proficiency highly desirable