Job Description
Join the District of Columbia's premier public service team as a DMV Customer Service Representative! We provide all necessary equipment including ergonomic workstations, dual monitors, and specialized software—no personal devices required. Enjoy comprehensive benefits, competitive pay, and the opportunity to serve our diverse community in the nation's capital. Your role will be pivotal in modernizing DC's transportation services while supporting residents with efficiency and compassion.
Responsibilities
- Process driver's license, vehicle registration, and ID applications using provided equipment
- Resolve customer inquiries in person and via phone with empathy and accuracy
- Maintain secure handling of sensitive documents and payment transactions
- Utilize proprietary DMV software systems for real-time data entry
- Collaborate with cross-functional teams to process complex cases
- Uphold strict compliance with federal and local regulations
- Contribute to process improvement initiatives for citizen experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service experience
- Proficiency with Microsoft Office Suite and data entry systems
- Ability to multitask in high-volume environments
- Strong written and verbal communication skills
- Valid District of Columbia driver's license (or ability to obtain immediately)
- US citizenship or permanent residency status
- Pass federal background check and fingerprinting