Job Description
Join our elite team at the Florida Department of Highway Safety and Motor Vehicles as a DMV Customer Service Representative. This is your chance to serve Florida residents with professionalism and excellence in a dynamic, rewarding environment. We offer comprehensive benefits, career growth opportunities, and a supportive workplace culture. If you're passionate about public service and possess exceptional communication skills, apply today to become an integral part of our mission to deliver world-class motor vehicle services.
Responsibilities
- Provide exceptional customer service to residents in person, via phone, and online for DMV transactions
- Process driver license renewals, vehicle registrations, and title applications accurately
- Explain complex motor vehicle laws and procedures clearly to customers
- Utilize DMV software systems to update records and process payments
- Resolve customer inquiries and complaints with empathy and efficiency
- Maintain strict confidentiality of sensitive customer information
- Collaborate with team members to streamline service delivery
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency with Microsoft Office Suite and customer service software
- Ability to multitask in a fast-paced, regulated environment
- Exceptional communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Valid Florida driver's license required
- Must pass background check and drug screening