Job Description
Join California's premier public service agency as a DMV Customer Service Representative! We're seeking passionate professionals to deliver exceptional service to Sacramento residents. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Help shape your community by streamlining vehicle registration, license issuance, and public assistance. Apply today to make a tangible impact!
Responsibilities
- Process vehicle registrations, title transfers, and driver's license applications with precision
- Resolve customer inquiries regarding DMV procedures, fees, and documentation
- Maintain accurate records using DMV proprietary systems and databases
- Provide multilingual support to diverse Sacramento communities
- Adhere to strict security protocols for handling sensitive personal information
- Collaborate with team members to optimize service workflows
- Participate in ongoing training on policy updates and technology systems
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 2 years customer service or public-facing experience
- Proficiency in MS Office Suite and ability to learn proprietary systems
- Strong conflict resolution skills and emotional intelligence
- Ability to work flexible hours including weekends
- Valid California driver's license with clean record
- Bilingual proficiency in Spanish highly desirable
- Background clearance required for government position