Job Description
Join our dynamic team at the Kentucky Transportation Cabinet and become a vital part of Lexington's community service infrastructure. We're seeking passionate individuals to deliver exceptional customer experiences at our DMV service centers. This immediate full-time role offers competitive compensation, comprehensive benefits, and the opportunity to serve thousands of residents daily. If you thrive in fast-paced environments and possess exceptional communication skills, apply now to start your impactful career journey with us!
Responsibilities
- Provide efficient and courteous customer service for driver's license renewals, vehicle registrations, and ID applications
- Process transactions using DMV software systems while maintaining 99.8% accuracy
- Resolve customer inquiries regarding vehicle titling, permits, and commercial licensing
- Verify documentation compliance with state regulations and federal requirements
- Maintain organized physical and digital records for audit purposes
- Collaborate with cross-functional teams to streamline service delivery
- Implement new procedures during system updates or policy changes
Qualifications
- High school diploma or equivalent with 2+ years customer service experience
- Proficiency in Microsoft Office Suite and DMV database systems
- Ability to handle sensitive information with discretion and confidentiality
- Strong problem-solving skills with attention to detail
- Valid Kentucky driver's license with clean driving record
- Ability to work flexible hours including weekends and holidays
- Pass background check and drug screening as required