Job Description
Join our dynamic team at the Texas Department of Motor Vehicles and become a vital part of Houston's transportation infrastructure. We're seeking passionate individuals to deliver exceptional customer service to thousands of Texans daily. As a DMV Customer Service Representative, you'll be the face of our agency, providing accurate information, processing transactions efficiently, and ensuring a positive experience for every customer. Enjoy competitive benefits, comprehensive training, and opportunities for career growth in a supportive environment. Apply today and make a difference in your community!
Responsibilities
- Provide in-person and phone assistance to customers regarding driver's licenses, vehicle registrations, and ID cards
- Process transactions accurately using DMV systems while maintaining strict compliance with state regulations
- Resolve customer inquiries and complaints with empathy and professionalism
- Verify documentation and maintain detailed records of all interactions
- Collaborate with team members to optimize customer flow and service efficiency
- Stay updated on DMV policies, procedures, and technology systems
- Uphold the highest standards of customer service and confidentiality
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 2 years of customer service experience in a fast-paced environment
- Strong communication and interpersonal skills with multilingual abilities a plus
- Proficiency in basic computer applications and willingness to learn specialized software
- Ability to handle sensitive information with discretion and maintain confidentiality
- Valid Texas driver's license required
- Ability to work flexible hours including weekends and occasional overtime
- Pass background check and drug screening