Job Description
Join Florida's premier DMV team as a Customer Service Representative in sunny Miami! We're seeking a dedicated professional to deliver exceptional service to residents handling vehicle registration, driver's licenses, and title transactions. This direct-hire role offers competitive benefits, career growth, and the opportunity to make a tangible impact in our community.
What We Offer: Comprehensive health insurance, retirement plans, paid time off, and professional development opportunities. Work in a modern facility with cutting-edge technology and supportive team environment.
Responsibilities
- Process vehicle registrations, title transfers, and driver's license applications with precision
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries through in-person, phone, and digital channels
- Maintain accurate transaction records and documentation
- Collaborate with team members to optimize service workflows
- Adhere to federal/state compliance standards and security protocols
- Support special projects during peak seasons or policy updates
Qualifications
- High school diploma or equivalent (associate's degree preferred)
- 2+ years customer service experience in regulated/government environment
- Proficiency in Microsoft Office Suite and DMV-specific software
- Bilingual English/Spanish skills required (written and verbal)
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced settings with empathy
- Pass background check and drug screening
- Valid Florida driver's license required