Job Description
Join North Carolina's premier DMV service team as a Customer Service Specialist in Raleigh! We're seeking passionate individuals to deliver exceptional service to our community while navigating the complexities of vehicle registration, licensing, and title services. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and the chance to make a tangible impact in citizens' daily lives. If you thrive in fast-paced environments and possess exceptional communication skills, apply today to start your rewarding career with us!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision and efficiency
- Provide accurate information regarding DMV regulations, fees, and documentation requirements
- Resolve customer inquiries through phone, email, and in-person interactions
- Maintain detailed transaction records using our proprietary DMV software system
- Assist with special projects including outreach events and process improvements
- Collaborate with team members to ensure seamless service delivery across all touchpoints
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or administrative experience
- Proficiency with Microsoft Office Suite and data entry systems
- Exceptional verbal and written communication skills
- Ability to multitask in high-volume, deadline-driven environments
- Strong attention to detail and accuracy in documentation
- Valid North Carolina driver's license required