Job Description
Join the California DMV team in Riverside as a Customer Service Representative and become a vital resource for our community! We're seeking passionate professionals to deliver exceptional service to residents navigating vehicle registration, driver licensing, and titling services. Enjoy comprehensive benefits, competitive pay, and a supportive environment where your expertise makes a tangible difference every day. Apply now to start your rewarding career in public service!
Responsibilities
- Process vehicle registrations, title transfers, and driver license applications with precision
- Provide accurate information on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Utilize specialized software to maintain accurate transaction records
- Assist with appointment scheduling and queue management
- Collaborate with team members to optimize service efficiency
- Adhere to strict confidentiality and security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or administrative experience
- Proficiency with computer systems and office software
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Knowledge of California DMV procedures highly desirable
- Spanish bilingual skills strongly preferred
- Valid California driver's license required