Job Description
Join Seattle's premier transit authority as a Senior DMV Customer Service Specialist! We're seeking dynamic professionals to deliver exceptional service at our state-of-the-art downtown facility. Enjoy competitive compensation, premium benefits, and opportunities for career advancement in a supportive environment.
Our team values integrity, efficiency, and customer-centric solutions. If you thrive in fast-paced settings and possess deep knowledge of motor vehicle regulations, this role offers unmatched growth potential in one of America's most vibrant cities.
Responsibilities
- Process complex driver's license, vehicle registration, and title transactions with 98% accuracy
- Resolve escalated customer inquiries regarding DMV policies and procedures
- Train junior staff on service protocols and regulatory compliance
- Maintain detailed records using specialized DMV software systems
- Collaborate with law enforcement agencies on verification processes
- Implement process improvements to reduce wait times by 15%
Qualifications
- 3+ years of direct DMV or government customer service experience
- Expert knowledge of Washington State motor vehicle codes
- Proficiency in DMV-specific software and MS Office Suite
- Ability to multitask in high-pressure environments
- Valid Washington State driver's license with clean record
- Spanish language proficiency required
- Associates degree in Public Administration or related field