Job Description
Join our award-winning team at the Wisconsin Department of Transportation and become the face of public service! We're seeking passionate Customer Service Representatives to serve Milwaukee residents at our busy DMV office. Enjoy competitive pay, comprehensive benefits, and the satisfaction of helping your community navigate essential motor vehicle services.
As a key member of our customer experience team, you'll process registrations, issue licenses, and provide accurate information while maintaining a calm, professional demeanor. We offer paid training, flexible scheduling options, and a supportive work environment where your contributions make a tangible difference.
Responsibilities
- Process motor vehicle registrations, title applications, and driver's license transactions with precision
- Provide clear, accurate information on DMV policies, procedures, and documentation requirements
- Resolve customer inquiries and complaints efficiently while maintaining service standards
- Operate specialized DMV software systems for transaction processing and record-keeping
- Verify documentation and ensure compliance with state regulations
- Collaborate with team members to maintain smooth office operations
- Uphold confidentiality and security of sensitive customer information
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or administrative experience
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with data entry experience
- Ability to remain calm and professional under pressure
- Valid Wisconsin driver's license required
- Must pass background check and drug screening