Job Description
Join our award-winning team at San Francisco DMV Services as a Customer Service Representative! We're seeking dynamic individuals to deliver exceptional service to our diverse community in a fast-paced environment. Enjoy competitive benefits, professional growth opportunities, and the chance to make a real impact in public service.
Responsibilities
- Process DMV transactions including license renewals, vehicle registrations, and title applications
- Resolve customer inquiries with empathy and technical accuracy
- Maintain detailed records using specialized DMV software systems
- Collaborate with cross-functional teams to improve service workflows
- Adhere to all federal and state compliance regulations
- Train new staff on departmental procedures and customer protocols
Qualifications
- Minimum 2 years customer service experience in regulated environments
- Proficiency in data entry and office software (MS Office Suite)
- Valid California driver's license
- Bilingual fluency in English and Spanish preferred
- Ability to handle sensitive information with confidentiality
- Strong conflict resolution and multitasking abilities
- Knowledge of DMV procedures and regulations highly desirable