Job Description
Join Florida's premier motor vehicle agency as a DMV Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to Tampa residents. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Help streamline vehicle registrations, driver's licenses, and titling processes while making a tangible impact on your community.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Resolve complex customer inquiries regarding DMV policies and procedures
- Maintain accurate digital records in state motor vehicle databases
- Process payments and issue official documents according to regulatory standards
- Collaborate with team members to optimize customer workflows
- Identify and escalate system issues or policy exceptions
- Conduct bilingual support when required for Spanish-speaking customers
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service or administrative experience
- Proficiency in Microsoft Office Suite and state motor vehicle systems
- Excellent communication skills with ability to explain complex procedures
- Ability to multitask in fast-paced environment with high volume
- Florida driver's license with clean driving record
- Experience in government or regulatory agency operations a plus
- Spanish language fluency highly desirable