Job Description
Join our award-winning team at the El Paso County DMV! We're seeking a passionate Customer Service Representative to deliver exceptional service to residents navigating driver's licenses, vehicle registrations, and state compliance. As a key community liaison, you'll transform complex processes into seamless experiences while supporting Texas transportation infrastructure. Enjoy competitive benefits, growth opportunities, and the pride of public service in one of America's fastest-growing cities.
Why Join Us?
- Comprehensive health/dental/vision insurance
- Tuition reimbursement programs
- Pension retirement plan
- Flexible scheduling options
- On-site parking
Responsibilities
- Process driver's licenses, permits, and vehicle registrations with 99% accuracy
- Resolve complex customer inquiries regarding state compliance requirements
- Maintain digital records in DMV database following HIPAA protocols
- Train customers on online portal usage and self-service options
- Collaborate with law enforcement agencies for compliance documentation
- Process commercial vehicle registrations and CDL endorsements
- Generate monthly performance reports for departmental review
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in regulated environments
- Bilingual proficiency in English/Spanish (required)
- Proficiency in DMV software systems (e.g., TxDPS portals)
- Valid Texas Class C driver's license
- Ability to pass federal background check and fingerprinting
- Experience with payment processing systems (credit/debit/cash)
- Notary public certification (or willingness to obtain)