Job Description
Join our award-winning team at the Florida DMV in Jacksonville and become a vital resource for our community! We're seeking a passionate Customer Service Representative to deliver exceptional service to residents accessing driver licenses, vehicle registrations, and state IDs. Enjoy competitive pay, comprehensive benefits, and the satisfaction of serving Floridians daily.
Our modern facility offers a supportive environment with professional development opportunities. If you thrive in fast-paced settings and take pride in accuracy, apply now to start your impactful career with public service!
Responsibilities
- Process driver license applications, renewals, and vehicle registrations with precision
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries using our digital systems and in-person interactions
- Maintain accurate transaction records and confidential customer data
- Collaborate with cross-functional teams to optimize service workflows
- Uphold compliance with state laws and departmental protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 2 years customer service or administrative experience
- Proficiency with Microsoft Office Suite and database systems
- Exceptional communication skills with multilingual ability a plus
- Ability to multitask in high-volume environments
- Valid Florida driver's license with clean driving record
- Background clearance and drug screening required