Job Description
Join Washington, DC's premier public service team as a DMV Customer Service Representative! We provide all necessary equipment including ergonomic workstations, secure processing terminals, and specialized software. Enjoy comprehensive benefits, career advancement opportunities, and a supportive work environment dedicated to serving our community.
Responsibilities
- Process driver's license, vehicle registration, and title transactions with precision
- Provide in-person and phone-based customer support for DMV inquiries
- Utilize provided equipment to verify documentation and process payments
- Maintain accurate records using secure DMV systems
- Assist customers with complex regulatory requirements
- Collaborate with team to resolve service bottlenecks
- Adhere to all DMV security protocols and privacy standards
Qualifications
- High school diploma or equivalent required
- Minimum 2 years customer service experience
- Proficiency in Microsoft Office Suite
- Ability to operate provided specialized DMV equipment
- Strong communication and conflict resolution skills
- Washington, DC residency required
- Pass background check and drug screening
- Bilingual English/Spanish preferred