Job Description
Join Baltimore City's premier motor vehicle services team as a Customer Service Representative! We're seeking passionate professionals to deliver exceptional service to our diverse community. Enjoy a supportive environment, comprehensive benefits, and career growth opportunities in a government role that directly impacts residents' daily lives.
Why Baltimore? Work in a vibrant city with rich history, affordable living, and a thriving arts scene. Our team values collaboration, integrity, and community service.
Responsibilities
- Provide efficient in-person and phone assistance for DMV transactions (licensing, registration, permits)
- Process paperwork, verify documentation, and maintain accurate digital records
- Resolve customer inquiries with empathy and professionalism using established protocols
- Utilize specialized software to manage transactions and track case statuses
- Adhere to federal/state compliance regulations and security protocols
- Collaborate with cross-functional teams to improve service efficiency
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in fast-paced environments
- Strong computer literacy with proficiency in MS Office Suite
- Excellent verbal/written communication and conflict resolution skills
- Ability to handle sensitive information with confidentiality and discretion
- Must pass background check and fingerprinting for government clearance
- Bilingual English/Spanish proficiency highly desirable