Job Description
Are you looking for a stable career with growth opportunities? Public Works & Permit Services is currently hiring a dedicated DMV Customer Service Representative to join our team in Chula Vista, CA. In this pivotal role, you will serve as the first point of contact for the public, ensuring a seamless and professional experience at the Department of Motor Vehicles.
Why Apply?
- Generous Sign-On Bonus: We value our new hires and offer a competitive bonus for qualified candidates.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Stable Environment: Work for a government contractor committed to public service excellence.
As a Customer Service Representative, you will handle a high volume of inquiries, process transactions, and ensure customer satisfaction in a fast-paced environment.
Responsibilities
- Greet and assist customers with a friendly, professional demeanor, answering inquiries regarding vehicle registration, licensing, and titles.
- Process transactions accurately, including cash handling, credit card payments, and digital payments, ensuring all financial records are maintained correctly.
- Utilize computer systems to update customer records, process applications, and retrieve information efficiently.
- Maintain a clean, organized, and welcoming workspace to enhance the customer experience.
- Resolve customer complaints and issues promptly, escalating complex matters to management when necessary.
- Stay updated on current DMV policies, procedures, and regulatory changes to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service experience, preferably in a government or administrative setting, is highly preferred.
- Strong attention to detail and the ability to multi-task in a busy office environment.
- Excellent verbal and written communication skills.
- Basic computer proficiency with the ability to learn new software quickly.
- Ability to stand for extended periods and lift light objects (up to 25 lbs).