Job Description
Are you looking for a rewarding career in public service? We are currently seeking dedicated Customer Service Representatives to join our team at the Detroit DMV office. In this pivotal role, you will serve as the first point of contact for thousands of residents, ensuring they receive accurate information and efficient service regarding motor vehicle services.
Our team values integrity, patience, and a commitment to excellence. If you thrive in a fast-paced environment and enjoy helping people navigate government processes, we want to hear from you.
Responsibilities
- Greet and assist customers with inquiries regarding driver's licenses, vehicle registration, and title services.
- Process transactions accurately and efficiently using state database systems.
- Resolve customer complaints and escalations with patience and professionalism.
- Maintain a clean and organized workspace and ensure proper document handling.
- Verify identification and documentation to ensure compliance with state regulations.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or government services is preferred.
- Strong computer skills, including proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and evenings.
- Must pass a background check and drug screening.