Job Description
Are you looking for a rewarding career in public service? The Wisconsin Department of Transportation is currently seeking a dedicated and friendly Part-Time DMV Customer Service Representative to join our team in Milwaukee, WI.
In this role, you will be the first point of contact for thousands of motorists, helping them navigate licensing, registration, and title services with efficiency and professionalism. We pride ourselves on providing excellent service to the community and are looking for someone who thrives in a fast-paced, high-volume environment.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Flexible part-time schedule to accommodate your lifestyle.
- Valuable experience in government operations and public service.
- Opportunity for growth within the organization.
Responsibilities
- Greet and assist customers in person, via phone, and electronically with a high degree of professionalism and patience.
- Process vehicle registrations, renewals, titles, and driver's license transactions accurately and efficiently.
- Answer complex questions regarding DMV policies, fees, and documentation requirements.
- Verify customer identity and review documentation to ensure compliance with state regulations.
- Operate computer systems and point-of-sale terminals to input data and issue receipts.
- Maintain a clean, organized, and welcoming lobby environment for visitors.
- Collaborate with team members to ensure smooth workflow during peak hours.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, retail, or administrative support preferred.
- Strong computer literacy, including proficiency with Microsoft Office Suite and database management systems.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and work in a fast-paced, high-stress environment.
- Detail-oriented with a strong focus on accuracy and data integrity.
- Must be able to pass a background check and obtain necessary security clearances.