Job Description
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team in Corpus Christi, Texas. In this vital role, you will be the face of our agency, assisting the community with vehicle registration, license renewals, and driver services.
Why Apply?
- Equipment Provided: We provide all necessary hardware, including laptops, scanners, and uniforms, so you can hit the ground running.
- Stable Environment: Work in a secure, government-affiliated facility with consistent hours.
We are looking for individuals who take pride in public service and possess a strong commitment to accuracy.
Responsibilities
- Greet and assist customers with a professional and welcoming demeanor.
- Process vehicle registration applications, title transfers, and license renewals efficiently.
- Answer high-volume incoming calls and resolve inquiries regarding DMV policies and procedures.
- Verify driver's licenses and vehicle identification numbers (VINs) accurately.
- Maintain accurate records of transactions and update customer information in internal databases.
- Assist customers in completing required forms and explain complex regulations in plain language.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, retail, or a government agency is highly preferred.
- Proficient in basic computer operations and data entry with a high degree of accuracy.
- Strong verbal and written communication skills.
- Ability to stand for extended periods and work in a fast-paced, high-pressure environment.