Job Description
We are seeking a dedicated and friendly DMV Customer Service Representative to join our team in Durham, NC. If you are looking for a stable role with flexible hours and a chance to serve your community, we want to hear from you. We pride ourselves on providing a modern, efficient, and welcoming environment for all visitors.
In this role, you will be the face of our organization, ensuring that every customer interaction is handled with patience, professionalism, and efficiency. You will assist with a variety of administrative tasks while maintaining strict compliance with state regulations.
Responsibilities
- Provide exceptional customer service by greeting visitors, answering questions, and guiding them through available services.
- Process DMV transactions accurately, including license renewals, vehicle registrations, and title transfers.
- Answer inquiries regarding driving records, point systems, and local traffic laws.
- Maintain a clean, organized, and secure reception area and waiting area.
- Assist with data entry and filing of customer documents to ensure records are up-to-date and accessible.
- Resolve customer complaints and issues professionally while adhering to company policies.
- Collaborate with team members to streamline workflow and reduce wait times.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, reception, or a government agency setting is preferred.
- Basic computer proficiency with experience in Microsoft Office Suite.
- Strong verbal communication and interpersonal skills.
- Ability to stand for extended periods and work in a fast-paced environment.
- Detail-oriented with a strong focus on accuracy and data integrity.
- Valid driver's license is a plus.