Job Description
Join Florida's premier motor services agency as a DMV Customer Service Representative in Jacksonville. We're seeking passionate professionals to deliver exceptional service to residents handling driver licenses, vehicle registrations, and permits. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic government environment.
Responsibilities
- Process driver license applications, renewals, and vehicle registrations with precision
- Provide accurate information on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, in-person, and digital channels
- Maintain detailed transaction records using DMV software systems
- Verify identity documents and eligibility for motor services
- Collaborate with enforcement agencies on compliance matters
- Uphold strict confidentiality of personal customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or administrative experience
- Proficiency with computer systems and data entry
- Valid Florida driver's license
- Excellent communication and conflict resolution skills
- Ability to work in a fast-paced public-facing environment
- Knowledge of Florida traffic laws (training provided)
- Spanish bilingual certification highly desirable