Job Description
Join our award-winning team at the New Jersey Motor Vehicle Commission and become the face of public service! We're seeking passionate Customer Service Representatives to deliver exceptional experiences at our Jersey City location. This is your opportunity to make a tangible impact while building a stable career in government administration. Enjoy comprehensive benefits, competitive compensation, and a supportive environment where your contributions are valued.
Responsibilities
- Provide in-person assistance to customers for DMV transactions including license renewals, registrations, and title applications
- Process payments, verify documentation, and maintain accurate digital records
- Resolve customer inquiries with professionalism and knowledge of NJ DMV regulations
- Operate DMV software systems efficiently while maintaining transaction security protocols
- Collaborate with team members to ensure smooth daily operations and queue management
- Conduct preliminary eligibility screenings for specialized DMV services
- Support community outreach initiatives to improve public awareness of DMV services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service experience in fast-paced environment
- Proficiency in Microsoft Office Suite and ability to learn proprietary DMV systems
- Excellent communication skills with ability to explain complex procedures clearly
- Strong attention to detail and accuracy in documentation processing
- Ability to remain calm under pressure during high-volume periods
- New Jersey residency required (must pass background check)
- Bi-lingual in English/Spanish highly desirable