Job Description
Are you looking for a stable, rewarding career in public service? The California Department of Motor Vehicles (DMV) is currently hiring dedicated Customer Service Representatives to join our dynamic team in Oakland, CA. If you excel at problem-solving and enjoy helping people, we want to hear from you!
We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Be part of an essential organization that keeps our community moving safely.
Responsibilities
- Interact with a diverse clientele to provide accurate information regarding vehicle registration, driver's licensing, and title transfers.
- Process transactions efficiently using state-of-the-art DMV software systems.
- Resolve complex customer inquiries and complaints with patience and professionalism.
- Assist in maintaining an organized and welcoming office environment.
- Collaborate with team members to improve service delivery and workflow efficiency.
- Ensure all documentation and data entry are completed with 100% accuracy.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of customer service experience in a high-volume environment.
- Strong computer proficiency with the ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Bilingual (Spanish/English) is a significant plus for this Oakland location.
- Ability to stand for extended periods and work in a busy office setting.